HVAC Service Manager Position

2 weeks ago

Queanbeyan, New South Wales, Australia beBeeDelivery Full time $110,000 - $145,000
Service Delivery Director">

We are seeking a highly skilled Service Delivery Director to oversee and manage all aspects of the service delivery process. This includes contract management, account management, team leadership, and customer relationship management.

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The successful candidate will lead a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives.

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About this role:

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  • Lead, manage, and mentor a team of service technicians, apprentices and subcontractors">
  • Promote a positive work environment that encourages teamwork, accountability, and continuous learning">
  • Recruit, interview, hire, and train technicians to meet workload demands and fulfill customer requirements">
  • Organise and deliver relevant internal and external role meetings">
  • Collaborate with service planners, service administrators and other functional team members on a frequent basis">
  • Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls">
  • Backlog (WIP) management, including forecasting, monitoring, and reporting the financial performance of service agreements, service repairs and quoted works">
  • Review work orders, invoices, and resource expenditures for accuracy and efficiency in managing accounts receivable">
  • Address customer complaints and conduct satisfaction investigations to develop improvement plans">
  • Identify potential opportunities through the existing client base to generate new leads for the sales support team">
  • Provide technical expertise and support during the sales process">
  • Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion">
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Requirements:

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  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines">
  • Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment">
  • Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions">
  • Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes">
  • Able to communicate clearly and concisely with team members, customers, and stakeholders">
  • Possess strong organisational abilities, enabling efficient management of tasks, resources, and time">
  • Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software">
  • A team player with a can-do attitude who is agile, embraces change and leads by example">
  • Ability to analyse data and information effectively, enabling informed decision-making and continuous process improvement">
  • Experience in managing accounts or driving business development within the HVAC service industry">
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About Us:

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We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.

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