Technical Business Solutions Consultant

21 hours ago


Perth, Western Australia Microsoft Full time

Overview


The Customer Experience & Success organization at Microsoft is responsible for delivering exceptional customer experiences through strategic partnerships, solution design, and implementation.


As a Technical Business Solutions Consultant, you will play a critical role in driving customer success by leveraging your technical expertise to advise customers on Microsoft solutions that meet their business needs.


This opportunity requires a deep understanding of Microsoft's products, technologies, and solutions, as well as the ability to communicate complex technical concepts to non-technical stakeholders. If you have a passion for technology and a drive to deliver results, we encourage you to apply.


Key Responsibilities:



  • Technical Skilling – You will develop your technical competency to support customer advice and connect their business goals to Microsoft solutions.
  • Customer Relationship Management – You will foster strong relationships with key customer stakeholders to enable quality solution planning, delivery execution, and governance.
  • Account Planning – You will partner with account team peers to drive conversations with customers that define and prioritize strategic alignment between customer objectives and Microsoft's goals.
  • Opportunity and Pursuit Management – You will identify and produce opportunities based on customer insights, supporting sellers in their pursuit of new business.
  • Consumption and Delivery Execution – You will lead the delivery of Microsoft solutions and oversee team coordination to accelerate production-level consumption across solution areas, helping customers achieve their goals.

Requirements:


To be successful in this role, you will need:



  • A Master's Degree in Engineering, IT, Business, or a related field, or equivalent experience.
  • 3+ years of experience in solution delivery, practice management, customer-facing consulting, or portfolio management.
  • Proficiency in Microsoft products, technologies, and solutions, including cloud, mobile, web application development, and cloud-native application architecture.
  • Microsoft certification in relevant technologies (e.g., Azure, M365) or competitor equivalent.
  • Project Management Institute (PMI) or equivalent project management certification, and Prosci or equivalent change management certification.

Benefits:


Micorsoft offers a comprehensive benefits package, including:



  • An estimated salary range of $120,000 - $180,000 per annum, depending on location and experience.
  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.

About Microsoft:


Microsoft is a leader in technology innovation, committed to empowering people and organizations around the world to achieve more. We believe that every person should have access to the tools and resources they need to succeed, and our mission is to make technology accessible and user-friendly for everyone.



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