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Senior Service Delivery Manager

2 weeks ago

Newcastle, New South Wales, Australia beBeeOrder Full time $90,000 - $120,000
Job Role:

We are seeking a skilled Order Processing Supervisor to lead our team in delivering exceptional customer service and supporting their growth and development.

This role involves overseeing the order processing function, ensuring timely and accurate delivery of services, acting as the primary point of contact for customer queries and resolving issues efficiently and effectively.

The ideal candidate will have experience in order processing or customer service, excellent communication skills, strong IT and analytical skills, with the ability to identify improvements, and a results-driven mindset with excellent organizational skills.

About This Opportunity:
  • A competitive salary and weekly pay package is on offer.
  • Full training and development opportunities will be provided.
  • Career progression within the business is possible.
  • An Employee Benefit Scheme is available.
  • This is a chance to join a company committed to safety, sustainability, and employee well-being.

The NWH Group operates across multiple sites, employing over 350 staff. We are a leading recycling and waste management business dedicated to making a positive impact on the environment and society.

Key Responsibilities:
  1. Oversee the order processing function, ensuring timely and accurate delivery of services.
  2. Act as the primary point of contact for customer queries, resolving issues efficiently and effectively.
  3. Monitor team performance, identifying areas for improvement and implementing solutions.
  4. Foster strong relationships with colleagues and customers through clear communication.
  5. Collaborate with other departments to ensure seamless service delivery.
Required Skills:
  • Experience in order processing or customer service.
  • Excellent communication skills, written and verbal.
  • Strong IT and analytical skills, with ability to identify improvements.
  • Previous experience using Dynamic/Ticket systems.
  • A results-driven mindset with excellent organizational skills.