
Service Delivery Officer
4 weeks ago
Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) – Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.
We are looking for passionate, client-focused individuals to join our Frontline Operations group. As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
You will spend your time interacting with clients over the phone, supporting them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.
You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.
You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.
These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.
We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability or neurodivergence, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.
Qualifications
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Government Administration
-
Service Delivery Officer
3 weeks ago
Newcastle, New South Wales, Australia Australian Taxation Office Full timeOverviewService Delivery Officer / Debt Collection OfficerWe are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles at the Australian Taxation Office.Responsibilitiesassisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their...
-
Service Delivery Officer
3 weeks ago
Newcastle, New South Wales, Australia Australian Taxation Office Full timeOverviewService Delivery Officer / Debt Collection OfficerWe are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles at the Australian Taxation Office.Responsibilitiesassisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their...
-
Service Delivery Officer
4 weeks ago
Newcastle, New South Wales, Australia Australian Taxation Office Full timeOverview Service Delivery Officer / Debt Collection Officer (AM) - Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be...
-
Service Delivery Analyst
3 weeks ago
Newcastle, New South Wales, Australia University of Newcastle Full timeBe challenged and imagine with usAs Service Delivery Analyst, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.You will lead a team of Capability Support Officers, fostering a collaborative culture to deliver quality support across multiple...
-
Service Delivery Analyst
3 weeks ago
Newcastle, New South Wales, Australia University of Newcastle Full timeOverviewJoin to apply for the Service Delivery Analyst role at University of NewcastleThis continuing full-time position will be located at the Callaghan Campus (Awabakal land).In This Role You WillSupport the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic...
-
Service Delivery Analyst
3 weeks ago
Newcastle, New South Wales, Australia University of Newcastle Full timeBe challenged and imagine with usAs Service Delivery Analyst, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.You will lead a team of Capability Support Officers, fostering a collaborative culture to deliver quality support across multiple...
-
Service Delivery Analyst
3 weeks ago
Newcastle, New South Wales, Australia University of Newcastle Full timeOverviewJoin to apply for the Service Delivery Analyst role at University of NewcastleThis continuing full-time position will be located at the Callaghan Campus (Awabakal land).In This Role You WillSupport the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic...
-
Service Delivery Analyst
4 weeks ago
Newcastle, New South Wales, Australia University of Newcastle Full timeBe challenged and imagine with usAs Service Delivery Analyst, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.You will lead a team of Capability Support Officers, fostering a collaborative culture to deliver quality support across multiple...
-
Customer Service Officer
2 weeks ago
Newcastle, New South Wales, Australia Sandvik Full timeCustomer Service OfficerHeatherbrae, NSWAbout UsOur products and services prioritize safety and efficiency, supported by a resilient global supply chain and a team of experienced specialists. As a major manufacturer and supplier of ground control solutions for the mining and tunneling industry, we offer a comprehensive product portfolio and hold a strong...
-
Customer Service Officer
5 days ago
Newcastle, New South Wales, Australia Sandvik Full time $60,000 - $90,000 per yearCustomer Service OfficerHeatherbrae, NSWAbout Us:Our products and services prioritize safety and efficiency, supported by a resilient global supply chain and a team of experienced specialists. As a major manufacturer and supplier of ground control solutions for the mining and tunneling industry, we offer a comprehensive product portfolio and hold a strong...