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Sales Representative

2 months ago

Cassowary Coast Regional, Australia Jobs Via EFinancialCareers Full time
Job Description

Role Purpose: To provide exceptional customer service while maximizing all initial sales opportunities and all future online sales.

Key Responsibilities:

  • Deliver excellence in customer service
  • Follow the sales process to maximize sales and promote online products to all customers
  • Embrace a digital mindset and understand features and benefits of all product lines
  • Upsell and cross-sell opportunities to customers
  • Recognize and mitigate questionable transactions
  • Adhere to promotional marketing offers and manage till stocks
  • Achieve individual KPIs and targets
  • Investigate overs and shorts and report
  • Adhere to company and location policies and procedures
  • Ensure compliance to legal and corporate requirements
  • Maintain high standards of housekeeping and presentation of stores
  • Contribute to the success of the team
  • Complete training within required timelines

Requirements:

  • Retail, cash handling, and/or banking experience
  • Good customer service skills
  • Good numerical ability
  • Good knowledge of product, services, and procedures
  • Demonstrated experience working with computer systems
  • Ability to work independently and in a team environment
  • Ability to handle routine activities with attention to accuracy and detail
  • Flexibility to work different shifts and locations as required
  • English language skills

Personal Qualities:

  • Self-aware, open-minded with a high degree of personal and professional integrity
  • Ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
  • Strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
  • Ability to analyze issues and solve problems
  • Drive customer focus in everything we do to gain and retain high-quality customers for the long-term success of the company