IT Support Expert

1 day ago

Council of the City of Ryde, Australia beBeeSpecialist Full time $75,000 - $105,000
Job Title:

Technical Support Specialist

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Job Description:", "

The role of Technical Support Specialist is to provide expert IT support to veterinary clinics during critical system transitions, upgrades, and day-to-day operations. This involves troubleshooting, diagnosing, and resolving technical issues related to hardware, software, networking, and business applications, ensuring minimal disruption to clinic operations.

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This is an exciting opportunity to join a dynamic, fast-paced support team that directly impacts the success of veterinary clinics across the network. The role requires strong problem-solving skills, excellent communication, and a customer-first approach to ensure clinics receive exceptional technical support during key projects and operational challenges.

", "Key Responsibilities:", "
  • Provide technical support to clinics, troubleshooting hardware, software, and network issues.
  • Assist with system migrations, deployments, and upgrades as part of the support team.
  • Work closely with clinic staff to ensure smooth transitions, resolving issues promptly.
  • Escalate complex issues when necessary while maintaining ownership of customer experience.
  • Document troubleshooting steps, solutions, and best practices to improve support efficiency.
  • Travel to clinics as required to provide on-site support during critical projects.
", "Required Skills and Qualifications:", "

The ideal candidate will have 3+ years of experience in an IT support role and possess extensive experience with Microsoft 365 products, Windows Desktop & Server, and Active Directory. They will also have strong networking knowledge and experience, as well as experience in telephony (both on-premise and hosted) and service ticket systems.

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