Customer Retention Specialist

4 weeks ago


Docklands, Victoria, Australia Foxtel Full time
Unlock Your Potential in the Entertainment Industry

Are you passionate about entertainment and delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two conversations are the same? As a Retention Agent at Foxtel, you'll be the go-to expert for our customers, helping them discover new value in our premium content, products, and services.

Key Responsibilities:
  • Reestablish customer connections with Foxtel and uncover additional value in our offerings.
  • Proactively resolve customer issues and demonstrate the benefits of retaining the Foxtel Service.
  • Deliver an exceptional customer experience through engaging conversations and personalized solutions.
  • Stay ahead of the curve in the entertainment industry, enriching customer experiences with your knowledge of the latest trends.
  • Transform call center interactions into meaningful connections, providing top-tier service with a friendly and understanding approach.
Requirements:
  • Demonstrated passion for entertainment, encompassing television, sports, drama, or movies.
  • Strong inclination towards delivering outstanding customer care.
  • Effective and passionate communication skills, allowing for flexible expression of ideas.
  • Proven ability to meet targets and adapt to changing conditions.
  • Resilience and adaptability to change.
What We Offer:
  • A dynamic and inclusive workplace culture.
  • Opportunities for career growth and development.
  • Attractive leave entitlements, including paid parental leave and cultural leave.
  • Ergonomics allowance to help you set up your workspace.
  • Access to LIVE events and FOXFIT Wellbeing classes.
  • Access to either Free Foxtel or Hubbl and Discounted Broadband.


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