Customer Retention Specialist
4 weeks ago
Are you passionate about entertainment and delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two conversations are the same? As a Retention Agent at Foxtel, you'll be the go-to expert for our customers, helping them discover new value in our premium content, products, and services.
Key Responsibilities:- Reestablish customer connections with Foxtel and uncover additional value in our offerings.
- Proactively resolve customer issues and demonstrate the benefits of retaining the Foxtel Service.
- Deliver an exceptional customer experience through engaging conversations and personalized solutions.
- Stay ahead of the curve in the entertainment industry, enriching customer experiences with your knowledge of the latest trends.
- Transform call center interactions into meaningful connections, providing top-tier service with a friendly and understanding approach.
- Demonstrated passion for entertainment, encompassing television, sports, drama, or movies.
- Strong inclination towards delivering outstanding customer care.
- Effective and passionate communication skills, allowing for flexible expression of ideas.
- Proven ability to meet targets and adapt to changing conditions.
- Resilience and adaptability to change.
- A dynamic and inclusive workplace culture.
- Opportunities for career growth and development.
- Attractive leave entitlements, including paid parental leave and cultural leave.
- Ergonomics allowance to help you set up your workspace.
- Access to LIVE events and FOXFIT Wellbeing classes.
- Access to either Free Foxtel or Hubbl and Discounted Broadband.
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Customer Retention Specialist
1 month ago
Docklands, Victoria, Australia Foxtel Full timeUnlock Your Potential in the Entertainment IndustryAre you passionate about entertainment and delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving complex issues? As a Retention Agent at Foxtel, you'll play a key role in reestablishing our customers' connection with our premium content, products,...
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Customer Retention Specialist
4 weeks ago
Docklands, Victoria, Australia Foxtel Full timeUnlock Your Potential in the Entertainment IndustryAre you passionate about entertainment and delivering exceptional customer experiences? As a Retention Agent at Foxtel, you'll play a key role in reestablishing our customers' connection with our premium content, products, and services.Key Responsibilities:Channel your passion for entertainment into daily...
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Customer Experience Specialist
4 days ago
Docklands, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're dedicated to helping small business owners succeed by delivering exceptional customer experiences.About the roleAs a Care for Customer Specialist, you will focus on providing a seamless onboarding experience to drive customer engagement and retention. You will ensure customers activate their commercial products, identify cross-sell...
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Customer Data Insights Specialist
3 weeks ago
Docklands, Victoria, Australia JB Hi-Fi Full timeAbout the RoleThe Customer Data Analyst will play a crucial role in driving business decisions by producing, analyzing, and interpreting customer and marketing campaign data. This includes providing actionable insights to optimize membership program and campaign performance, enhancing customer experience, and identifying audiences for personalized marketing...
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Customer Experience Specialist
2 days ago
Docklands, Victoria, Australia JB Hi-Fi Full timeAbout UsJB Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. Our Purpose is to help people with better ways to live, learn, work, and play.About the RoleAs a Counter Specialist, you will contribute to the continued sales growth of the...
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Customer Data Insights Specialist
4 weeks ago
Docklands, Victoria, Australia JB Hi-Fi Full timeAbout the RoleThe Customer Data Analyst will play a crucial role in driving business decisions by producing, analyzing, and interpreting customer and marketing campaign data. This includes providing actionable insights to optimize membership program and campaign performance, enhancing customer experience, and identifying audiences for personalized marketing...
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Customer Success Specialist
2 weeks ago
Docklands, Victoria, Australia Equifax Full timeCustomer Success Specialist - PremiumThe Customer Success Specialist - Premium is a key role at Equifax, responsible for building and maintaining strong relationships with our premium customers. This involves providing exceptional support to protect and grow base revenue, as well as identifying opportunities for growth across all Equifax product lines.The...
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Customer Experience Specialist
7 days ago
Docklands, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're dedicated to helping small business owners succeed by providing a comprehensive range of products and services.Our customer-focused approach has generated significant growth, and we're now seeking a talented individual to join our team as a Care for Customer Specialist.About the RoleAs a key member of our team, you will be responsible...
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Customer Service Representative
23 hours ago
Docklands, Victoria, Australia HOBAN Recruitment Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at HOBAN Recruitment. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service by...
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Customer Success Specialist
2 weeks ago
Docklands, Victoria, Australia Equifax Full timeAt Equifax, we're looking for a skilled Customer Success Specialist to join our team. As a key member of our customer success team, you'll be responsible for building and maintaining strong relationships with our premium customers. Your goal will be to provide exceptional support and guidance to help them get the most out of our products and services.Key...
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Overseas Customer Service Specialist
4 weeks ago
Docklands, Victoria, Australia Medibank Full timeAbout the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Consultant. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide a quality service for our...
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Training and Support Specialist
3 weeks ago
Docklands, Victoria, Australia Estia Health Full timeJob Summary: Training and Support SpecialistAs a key member of the Estia Health team, the Training and Support Specialist - Customer Engagement will play a pivotal role in delivering comprehensive training on business processes and systems to enhance operational efficiency and quality of interactions with residents and families.About the RoleThis position...
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Customer Service Associate
5 days ago
Docklands, Victoria, Australia Link Group Full timeJob SummaryThe Customer Service Officer plays a pivotal role in our commitment to delivering an outstanding member experience within the superannuation industry.This position requires a dedicated professional who possesses excellent communications skills and a strong commitment to assisting members with their financial needs.The Customer Service Officer is...
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Overseas Customer Service Specialist
3 weeks ago
Docklands, Victoria, Australia Medibank Full timeAbout the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Consultant. As a key member of our team, you will be responsible for providing exceptional customer service to our valued overseas students, ensuring their health insurance needs are met with a high level of...
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Customer Service Representative
1 week ago
Docklands, Victoria, Australia Bupa Full timeAt Bupa Medical Visa Services, we're dedicated to helping people live longer, healthier, happier lives. As a key member of our team, you'll play a vital role in delivering health assessments on behalf of the Australian Government to customers applying for visas to live, work, or study in Australia.We're known for our welcoming, rewarding, and high-performing...
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Performance Insights Specialist
7 days ago
Docklands, Victoria, Australia Medibank Full timeUnlocking Data-Driven GrowthAt Medibank, we're driven by a purpose to improve the health and wellbeing of our customers. As a key member of our Strategy & Analytics team, you'll play a pivotal role in shaping our commercial performance strategy.About the RoleWe're seeking a skilled Performance Insights Specialist to join our team, reporting to the Strategy &...
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Shell Card Customer Service Representative
2 weeks ago
Docklands, Victoria, Australia Coles Full timepbAbout the Team/b/ppViva Energy Retail, Australia's largest single branded mobility and convenience retail network, is seeking a Customer Service Specialist to join their Shell Card team. This is an exciting opportunity to work with a growing and diversifying company that is committed to helping people reach their destination./ppbAbout the Role/b/ppThe...
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Customer Engagement Representative
2 days ago
Docklands, Victoria, Australia NEC Corporation Full timePosition OverviewNEC is currently seeking a skilled Communication Operations Specialist to manage both internal and external calls for the Victorian Government switchboard as well as the NEC internal switchboard. The ideal candidate will provide prompt and professional service to customers, working in a consistent-volume switchboard environment. This is an...
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Customer Service Representative
6 days ago
Docklands, Victoria, Australia TSA Group Full timeAbout the Role:We're teaming up with Amplifon, a global leader in hearing healthcare, to make a real difference in people's lives. As part of our team, you'll be at the forefront of this change, working closely with customers to understand their needs and provide tailored solutions. This is a fantastic opportunity to join a dynamic and supportive...
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Customer Service Representative
4 weeks ago
Docklands, Victoria, Australia TSA Group Full time{"title": "Customer Service Representative", "description": "Transform the way hearing healthcare is perceived and experienced around the world with TSA Group and Amplifon. As a Customer Service Representative, you'll be at the forefront of this change, handling a mix of inbound and outbound calls to assist customers through warm and cold leads, helping them...