Customer Success Specialist

2 weeks ago


Docklands, Victoria, Australia Equifax Full time
Customer Success Specialist - Premium

The Customer Success Specialist - Premium is a key role at Equifax, responsible for building and maintaining strong relationships with our premium customers. This involves providing exceptional support to protect and grow base revenue, as well as identifying opportunities for growth across all Equifax product lines.

The ideal candidate will have 4-5 years of experience in Customer Relationship Management roles, with a strong ability to learn Equifax's range of service offerings. They will also possess excellent communication and interpersonal skills, with a personal presence and strong influencing skills.

Key responsibilities include:

  • Leading monthly customer review meetings with relevant business stakeholders
  • Identifying opportunities for growth and engagement with customers
  • Partnering with cross-functional teams to ensure integration of objectives, strategy, and execution

At Equifax, we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions, and government agencies make critical decisions with greater confidence.

We offer a collaborative environment where raising suggestions are valued and a challenge is accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.



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