Senior Manager Claims

4 weeks ago


Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time
Senior Manager Claims & Club Assist

We are seeking a highly skilled and experienced Senior Manager Claims & Club Assist to join our team at Allianz Australia Services Pty Ltd. As a key member of our Commercial team, you will be responsible for developing and overseeing strategies for managing Club Marine Claims and Club Assist services.

Key Responsibilities:
  • Develop and implement proactive and compliant claims processes for the management of Pleasure craft claims.
  • Establish and implement initiatives to minimize costs while maintaining acceptable internal and external service levels.
  • Supervise the selection and performance of external claims service providers.
  • Ensure customer complaints are resolved to conclusion for the benefit of customers and the business.
  • Lead claims programs that support customer centricity and develop key relationships with customers, intermediaries, and regulators.
Requirements:
  • Extensive experience in claims management and leadership.
  • Proven ability to foster cross-functional awareness and collaboration.
  • Ability to make independent and collaborative decisions.
  • Comprehensive understanding of relevant regulatory and legislative compliance requirements.
  • Excellent verbal and written communication skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • Access to over 10,000 on-demand learning resources and programs.
  • Deals and discounts across a range of retail, tech, and travel brands.
  • Initiatives to support financial wellness.

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. If you require any support and adjustments to participate equitably in our recruitment process, please reach out to careers@allianz.com.au for a confidential conversation.


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