Senior IT Service Management Specialist

4 days ago


Council of the City of Sydney, Australia Servicenow Full time
Job Description

This role involves working closely with customers to understand their business needs and develop tailored solutions using the ServiceNow platform. The successful candidate will have strong technical skills and experience in leveraging AI to drive business value.

About Us

At ServiceNow, we are committed to helping organizations like yours work smarter and faster. Our intelligent cloud-based platform connects people, systems, and processes to empower businesses to find better ways to work.

Responsibilities
  • Collaborate with customers to gather requirements and develop customized solutions.
  • Configure the ServiceNow platform to meet customer needs.
  • Maintain technical expertise and stay up-to-date with industry trends.
  • Provide training and support to customers on using the ServiceNow platform.
  • Identify opportunities for process improvement and provide recommendations to customers.


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