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IT Service Owner

1 month ago

City of Parramatta Council, Australia Latitude IT Full time

Are you an experienced IT professional with a passion for education technology and service management? We are seeking a dynamic IT Service Owner - Education Systems to lead the management and support of key education applications within a leading education network. This is a hands-on leadership role that requires technical expertise, stakeholder engagement, and a commitment to delivering exceptional IT services.

About the Role

As the IT Service Owner - Education Systems, you will be responsible for overseeing the application delivery and support of a portfolio of education applications, including Canvas, Sirsi Dynix, LucidClear, and other bespoke in-house tools. You will work closely with cross-functional teams, including Project Managers, Business Analysts, and a dedicated data team, to ensure the seamless operation of education platforms that support student services and business-as-usual (BAU) activities.

Key Responsibilities

  • Application Management: Oversee the service lifecycle of multiple SaaS-based education applications, ensuring alignment with ITIL practices and regulatory requirements.
  • Service Delivery & Support: Lead application administrators and support teams in managing service requests, incidents, and changes through ServiceNow.
  • Stakeholder Engagement: Collaborate with schools, directorates, and external partners to define service roadmaps and drive continuous improvements.
  • Leadership & Team Management: Build and guide a new team, mentor junior staff, and foster a strong service management culture.
  • Continuous Improvement: Identify areas for enhancement in systems and services, implementing strategic changes over the next 6 months to optimise service delivery.
  • Hands-on Support: Stay flexible and proactive, ensuring operational needs are met, even during extended hours when required.

About You We're looking for a motivated IT professional who brings:

  • Tertiary qualifications in IT, Business, or a related field.
  • Proven experience in IT Service Management, ideally within the education or public sector.
  • Strong leadership and team management skills, with the ability to mentor and guide a growing team.
  • Expertise in SaaS applications and ITIL service management.
  • Excellent stakeholder management and the ability to navigate complex government or education environments.
  • A proactive and adaptable mindset, ready to drive improvements and take ownership of IT service delivery.

Why Join Us?

  • Work within a mission-driven organisation that supports education and community development.
  • Opportunity to lead a new team and shape the future of IT service management in education.
  • Collaborative work environment with strong leadership support.
  • Competitive salary and benefits package.

If you are passionate about delivering high-quality IT services in the education sector and want to make a meaningful impact, we would love to hear from you

Apply now and be part of a team dedicated to enhancing educational technology solutions.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Education and Information Technology

Industries

Higher Education, Education Administration Programs, and Primary and Secondary Education

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