Senior Claims Service Specialist

4 days ago


City Of Launceston, Australia Allianz Australia Full time

At Allianz Australia, we're seeking an experienced Senior Claims Service Specialist to join our team. This role is perfect for someone with a passion for claims management and customer service.

About the Role:

We're looking for an individual who can review and identify claims that don't fall within policy scope, ensuring the correct outcome is made. You'll also be responsible for liaising with stakeholders to discuss outcomes and dispute resolution, preparing and drafting documentation when required.

Key Responsibilities:

  • Reviewing and identifying claims that don't fall within policy scope
  • Liaising with stakeholders to discuss outcomes and dispute resolution
  • Preparing and drafting documentation when required
  • Maintaining knowledge of insurance guidelines, legislation, regulations, and court decisions
  • Developing customer relationships to understand and meet their needs

About You:

To succeed in this role, you'll need demonstrated claims management experience in a complex customer service environment. You'll also require strong analytical and problem-solving skills, with excellent verbal and written communication abilities.

What We Offer:

As a Senior Claims Service Specialist at Allianz Australia, you can expect a range of benefits including:

  • A collaborative and supportive work environment
  • Opportunities for professional development and growth
  • Access to over 10,000 on-demand learning resources
  • A competitive salary and benefits package

About Allianz Australia:

We care about everything that makes you, you. At Allianz Australia, we believe in fostering an environment where everyone can thrive, grow, and contribute their unique perspectives. We're committed to diversity and inclusion, and we're proud to be one of the world's leading insurance and asset management brands.



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