Business Improvement Specialist

1 month ago


Sydney, New South Wales, Australia HSBC Full time

At HSBC, we're committed to delivering exceptional customer experiences and driving business growth. As a Business Improvement Specialist, you'll play a critical role in achieving this goal by leading end-to-end delivery and governance of business improvement projects.

Key responsibilities include:

  • Driving business streamlining projects to ensure optimal solutions for business initiatives
  • Working with diverse stakeholders to deliver technical and operational enhancements
  • Identifying opportunities and re-engineering processes to improve customer experience, revenue, and cost reduction
  • Implementing process and change improvements while measuring and reporting business service metrics
  • Leading re-engineering initiatives with Wealth and Personal Banking

To succeed in this role, you'll need:

  • Bachelor's degree in a Finance and/or business-related field and relevant work experience as a Lean Six Sigma Black Belt and mentoring other LSS practitioners
  • A creative thinker with a strong desire to challenge existing work practices and effect positive change
  • Outstanding interpersonal and stakeholder management skills with proven ability to communicate effectively at all levels of management
  • Strong track record of applying influencing skills to motivate and engage key stakeholders to implement business process changes with measurable financial and qualitative benefits
  • Excellent analysis and problem-solving capabilities applied with demonstrable impact in projects

HSBC values diversity and inclusion, and we encourage applications from First Nations peoples and individuals with diverse backgrounds and perspectives.



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