Operational Improvement Specialist

1 week ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time

Job Summary: We are seeking an Operational Improvement Specialist to join our team at Flight Centre Travel Group. In this role, you will play a key part in enhancing our business processes, driving efficiency, and promoting operational excellence.

About the Role:

  • Process Analysis and Improvement: Collaborate with cross-functional teams to identify areas for improvement and develop solutions to optimise workflows.
  • Data Analysis and Reporting: Collect and interpret data to support process improvement initiatives and create insights that lead to recommendations for better efficiency.
  • Project Support: Participate in process improvement projects from initiation through implementation, managing project timelines and tracking outcomes.
  • Stakeholder Collaboration: Work with key stakeholders to understand business requirements and ensure process improvement initiatives align with organisational needs.
  • Change Management: Assist with the implementation of new processes and tools, providing training and support to teams to ensure successful adoption of changes.
  • Performance Tracking: Help develop and maintain key performance indicators (KPIs) to track the effectiveness of process changes and support continuous improvement efforts.
  • Lean and Six Sigma Support: Learn and apply Lean, Six Sigma, and other methodologies to eliminate waste and increase efficiency in business processes.
  • Documentation: Assist in creating and maintaining detailed process documentation, such as process maps and standard operating procedures (SOPs).

Requirements:

  • Experience: 1-2 years of experience in business analysis, process improvement, or similar roles.
  • Certifications: Six Sigma (Yellow belt) certification.
  • Skills: Business process management tool skills, knowledge of continuous improvement methodologies.

What You'll Enjoy:

  • Culture: A team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.
  • Development: An Individualised Learning & Development pathway options.
  • Benefits: Exclusive Staff Discounts, Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.
  • Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.

Estimated Salary: AU$80,000 - AU$100,000 per annum, depending on experience and qualifications.

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