Technical Consulting Associate
4 weeks ago
We are a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every team member and the trust of every customer.
Why ServiceRocket
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse team lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- We have been certified as a best place to work for our US, Chile and Malaysian offices.
Job Summary
We are seeking a skilled Technical Consulting Associate to join our Professional Services Consulting area. As a Technical Consulting Associate, you will be responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services.
Key Responsibilities
- Performs assigned technical functions based on project goals as assigned by the technical project lead.
- Supports the technical lead in running workshops and client Discovery sessions.
- Obtains the required technical expertise and certifications to become proficient with the platforms required to perform technical delivery for client projects.
- Supports client scoping initiatives as assigned by the technical lead(s) and sales engineering functions.
Requirements
- Good communication skills, that allow to efficiently understand customer problems and suggest solutions.
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills.
- Ability to establish rapport with customers.
- Good level of organization and ability to capture requirements from customers systematically.
- Software solution design skills, in order to identify and explain how a problem can be resolved via a custom development.
- Typically requires some undergraduate or technical college background.
- Software development skills, to handle the end to end development of a small software project (i.e. an integration component).
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