Retail Operations Manager

1 week ago

Hervey Bay, Australia beBeeLeadership Full time $87,820 - $145,170

Customer Experience Manager Opportunity

We are seeking an experienced Customer Experience Manager to lead our team in Hervey Bay. As a key member of our management team, you will be responsible for delivering exceptional customer service and driving sales growth through effective retail operations management.

Your Key Responsibilities:

  • Lead and motivate your team to meet and exceed store targets
  • Cultivate a culture of continuous improvement through coaching and training
  • Manage retail operations, including stock control, store policies and procedures, staff scheduling, and tracking sales team performance
  • Deliver memorable customer service and exceptional product knowledge
  • Recruit, lead, and inspire your team to succeed in store

About You:

  • You are a sales leader with a proven track record of strong achievements within a KPI structure
  • Proven problem-solving ability and excellent relationship-building skills
  • Exceptional time management and organisational skills
  • Previous leadership experience, ideally in retail

Our Benefits Include:

  • Uncapped, monthly bonus scheme
  • Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to use across brands
  • Up to 50% off Oakley eyewear and apparel throughout the year
  • Local and global volunteering opportunities through our charity partner OneSight
  • Exclusive discounts on health insurance, gym memberships, and access to free counselling services
  • Clear career pathways with national and global progression opportunities

What We Offer:

Join us and help Australians and New Zealanders see better and look their best. Work with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co and more.

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