Chief Technical Service Provider
6 days ago
We are seeking an experienced Technical Services Manager to lead our team of technical professionals in providing high-quality technical engineering support to customers and stakeholders.
Key Responsibilities- Act as the escalation point and main point of contact for customer operational support and incident coordination.
- Provide timely advice and resolution to incidents within agreed timeframes and standards.
- Identify process improvements to provide the highest level of customer support and meet best practice standards.
- Develop customer accounts and increase Fujitsu's support.
- Ensure compliance across areas including contractual, legislative, risk, financial, and security standards.
- Develop technical and managerial documentation.
- Provide leadership and mentoring to technical and non-technical personnel.
- 5+ years people management experience.
- Experience within a technical network architecture environment with CCNA emphasis.
- Current AGSVA security clearance required.
At Fujitsu, we value diversity, equity, and inclusion, promoting fairness and equality while striving for excellence. We put people first, believing in diversity's power to drive innovation and delivering tailored career paths for growth. We offer flexible work options and best-in-class reward programs, living values of aspiration, trust, and empathy every day.
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