IT Technical Service Provider

1 week ago

Brisbane, Queensland, Australia beBeeIt Full time $90,000 - $120,000

Job Title: IT Support Specialist

We are seeking an experienced and skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing remote and on-site services to our internal corporate users, ensuring they have the technology and connectivity they need.

The Workplace Technology team is the first point of contact for all workplace technology incidents and requests, including support for laptops, phones, printers, and mobile handsets, as well as applications and user access. This role requires excellent customer service and user support skills, as you undertake daily responsibilities like troubleshooting problems and advising on the appropriate action.

Key Responsibilities:

  • Triage, respond to, and resolve tickets via phone, email, and in person, owning requests and providing technical assistance in person, over the phone, or electronically.
  • Deliver an outstanding customer experience.
  • Provide support to internal employees and brokers (over the phone, via email, or in person) and resolve their computing issues/requests within agreed SLAs.
  • Provide training and ongoing support to employees on the use of IT resources.
  • Update software and hardware to maintain strong IT security.
  • Build and maintain relationships with a range of internal and external stakeholders to understand business issues and requests.
  • Support and maintain Audio Visual equipment and video conferencing tools such as Slack and Google Meet.
  • Redirect problems to appropriate resources and teams as required.
  • Manage the inventory and availability of assets by keeping an accurate asset register.

Requirements:

  • An Information Technology or technology-related qualification.
  • ITIL Foundation Certificate.
  • Knowledgeable in, but not limited to:
    • Freshdesk/Freshservice, or any ticket management system.
    • Microsoft Windows and/or MacOS system administration.
    • Software Patch Management Platform, such as Automox or WSO.
    • Information Security Fundamentals.

Benefits:

This role offers a unique opportunity to work in a fast-paced and dynamic environment, where you will have the chance to develop your skills and expertise, and make a real impact on our organization.

You will have the opportunity to work with a range of technologies and systems, and to contribute to the development of new solutions and processes.

This is a great opportunity to take your career to the next level, and to join a team that is passionate about delivering exceptional results.

Why Join Us?

  • We offer a competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements.

How to Apply:

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you

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