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Operations Support Specialist

2 months ago

North Sydney Council, Australia Equifax Full time
About the Role

We are seeking a highly skilled Operations Support Specialist to join our team at Equifax. As an Operations Support Specialist, you will play a critical role in helping us run more efficiently by analyzing and improving processes.

Key Responsibilities
  • Project Management: Manage projects across different business units to achieve desired results on time.
  • Process Improvement: Improve efficiency and productivity by reviewing processes and encouraging innovation.
  • Vendor Management: Help manage relationships with BPO vendors to improve performance and results.
  • Reporting and Analytics: Create regular and special reports using data from various sources.
  • Support and Collaboration: Assist the Service Delivery Manager and act on their behalf when needed, support the Operations Support Manager and delegate tasks when necessary.
  • Quality Assurance: Manage the Quality Assurance program to improve quality and engage stakeholders.
Requirements
  • Experience: At least 3 years of experience in operations.
  • Analysis and Advisory: Ability to analyze and advise businesses in a customer-focused environment.
  • Communication: Good communication skills, confidence in communicating with customers and managers at all levels.
  • Judgment and Decision-Making: Good judgment and decision-making skills, with attention to detail.
  • Problem-Solving: Ability to solve problems through analysis and planning.
What We Offer

We believe that when we're at our best, we can do our best. Equifax offers policies and programs that support our employees' financial and personal wellbeing, including additional leave days, a hybrid working environment, an employee assistance program, and organizational growth potential through our online learning platform with guided career tracks.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.