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Residential Operations Manager

2 months ago


Coffs Harbour, New South Wales, Australia Catholic Healthcare Full time

About the Role

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, and retirement living across NSW and SE QLD. As a Residential Manager, you will be responsible for managing the day-to-day operations of our St Josephs Residential Aged Care home, ensuring high-quality service provision to residents in line with the Aged Care Quality Standards.

Your Key Responsibilities

  • Maintain the quality-of-service provision to residents, ensuring compliance with the Aged Care Quality Standards.
  • Collaborate with residents and their families to ensure high levels of satisfaction, proactively resolving issues, and facilitating case conferences where required.
  • Manage the financial performance of the home, through careful management of resident occupancy levels, AN-ACC funding, purchases, and expenditure, and team rostering and labour costs in line with the master roster.
  • Provide leadership and coaching to the clinical, personal care, lifestyle, pastoral care, and catering teams.
  • Maintain a safe working environment, including fire, medical, emergency, and security, through risk management and more.

Your Skills and Experience

  • Completion of tertiary qualifications in nursing, healthcare, or similar (Bachelor of Nursing).
  • Current Registered Nurse registration with AHPRA.
  • Thorough understanding of the Aged Care Legislation & Aged Care Quality Standards.
  • Demonstrated understanding of the AN-ACC assessment process.
  • Demonstrated change management skills.
  • Good understanding of the financial drivers of a business – revenue, costs, investments, and the ability to interpret and use a P&L.
  • Strong leadership and management skills.
  • Customer-centric approach.
  • IT savvy.

Benefits and Culture

  • Generous salary package + not-for-profit salary packing + meal entertainment benefits.
  • Relocation assistance + 3 months accommodation.
  • Leadership role with supportive management.
  • Make a meaningful impact on the lives of our residents.
  • Discounted gym membership through Fitness Passport.
  • Access to CHL's Healthy Body and Mind Hub for you and your loved ones.

About Catholic Healthcare

Catholic Healthcare's Mission is 'We promote the dignity, life, and spirituality of older people through connected and inclusive communities'. We are committed to providing high-quality care and services to our residents and communities.