Technical Expert

2 days ago

Canberra, ACT, Australia beBeeTechnical Full time $65,000 - $80,000
IT Support Specialist

We are seeking an exceptional IT professional to join our team as a technical expert in Canberra, AU. The successful candidate will have a deep understanding of Managed Services and the needs of mid-tier clients.

This is a fantastic opportunity for someone who values different aspects of their job, including daily variety, great customer relationships, and new challenges. Our team finds and retains the best talent, with a focus on providing excellent support to clients.

About the Role
  • Providing remote service desk support to various environments, from 10 to 500 users, as a point of escalation and SME.
  • Supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
  • Delivering support for Azure Entra, Hyper-V, and Citrix cloud infrastructure.
  • Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients.
  • Occasional onsite and project team work to deploy solutions for customers.
Key Responsibilities
  • Advanced understanding of end-user support and Active Directory.
  • Comprehensive knowledge of Windows Server, Azure, and Exchange.
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
  • An understanding of ticketing systems and customer service principles.
  • Great communication skills coupled with a genuine desire to understand customers and help them.
Benefits
  • A competitive salary range of $65k-$80k + super.
  • All employees have free access to training and flexible arrangements.
  • Up to 10 paid training days a year and support towards certifications and qualifications.
  • A FastTrack mentor program.
  • The option of a Tesla company car.
  • Regular social events and a great team culture.
About Us

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership. Our values are based around keeping everyone informed, aligned, supported, and rewarding performance.

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