Customer Support Specialist

4 weeks ago


Knoxfield, Victoria, Australia Brandt Full time
About the Role

We are seeking a highly motivated and results-driven Customer Support Advisor to join our team at Brandt. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the agricultural industry.

Key Responsibilities
  • Conduct outbound calls to existing and potential customers to offer information on Brandt parts and services.
  • Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on Brandt parts, pricing, and service options.
  • Collaborate with the service team to schedule appointments and allocate resources efficiently.
  • Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system.
  • Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
  • Stay updated on the latest Brandt product releases, service offerings and industry trends.
About Us

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support.

What We Offer
  • Attractive remuneration package
  • Work independently with the support of a team
  • Opportunity to be pivotal in the growth and success of our Business
  • Ongoing Training & Development
  • Advancement Opportunities
  • Employee Assistance Program


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