Underwriting Team Leader

1 week ago


Melbourne, Victoria, Australia beBeeLEADERSHIP Full time $150,000 - $190,000
Job Title

An experienced Underwriting Team Lead is sought to lead our SME Package underwriting team in Australia.

  • Drive employee engagement and workflow management across the SME underwriting team to ensure market-leading customer service.
  • Develop and implement business optimisation initiatives to improve operational efficiency and/or intermediary user experience.
About This Role

This key position involves:

  • Defining and delivering SME Package Customer Value Proposition (CVP) and articulating AIG's 'Right to Win' in the SME segment.
  • Collaborating with the Client & Broker Engagement function to drive intermediary engagement and maintain/improve Net Promoter Score (NPS) results.
Key Requirements

The ideal candidate will possess:

  • Tertiary/industry qualifications in a relevant discipline.
  • Extensive knowledge of, and experience in, SME commercial lines underwriting.
  • Experience in a people-leading operational underwriting role in a matrixed general insurance organisation.
Leadership Qualities

A strong leader will demonstrate:

  • Organisational leadership and talent development experience.
  • Prior sales development experience.
Skillset

The successful candidate should be proficient in:

  • Microsoft Word, Excel and PowerPoint.
Personal Attributes

We are seeking an individual with:

  • Strong leadership skills - ability to drive a culture of technical and service excellence.
  • Strong interpersonal skills - particularly collaboration and engagement.
  • Strong time management and prioritisation skills.
  • Excellent verbal and written communication skills.


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