Team Leader, Personal Lines Underwriting

2 weeks ago

Melbourne, Victoria, Australia IAG AUS Full time $104,000 - $130,878 per year
Create impact as a Team Leader – IAG Underwriting Platform Business – Broker Personal Lines   Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.   Are you a passionate leader ready to drive performance, inspire a high-performing team and deliver exceptional outcomes for our customers and broker partners?   Your Role As a Team Leader within IAG Underwriting Platform Business - Broker Personal Lines, you'll play a pivotal role in leading a team of underwriters to consistently deliver high-quality customer service and underwriting excellence. You'll oversee daily work allocation, provide hands-on coaching and champion continuous improvement initiatives that align with our strategic goals.   In this role you'll:
  • Lead and support a team of underwriters, ensuring alignment with the Portfolio Business Plan and underwriting strategy.
  • Drive performance through targeted training, skill development, and regular feedback to enhance partner advocacy and service quality.
  • Monitor customer interactions, providing timely coaching to improve outcomes and resolve escalations effectively.
  • Manage resource planning to meet workload demands while maintaining operational efficiency and customer satisfaction.
  • Ensure compliance with governance, risk, and underwriting standards, upholding our commitment to quality and integrity.
  As a people leader, you'll:
  • Motivate and inspire your team to achieve key performance targets.
  • Role model our organisational values and foster a culture of safety, wellbeing, and collaboration.
  • Promote a purpose-driven environment focused on delivering exceptional results for our customers and partners.
  This is a permanent role, and we welcome applicants from Naarm (Melbourne).     About You
  • 3+ years' experience in a Team Leader or supervisory role within insurance or a related industry.
  • Proven ability to prioritise and manage workloads effectively to meet key performance indicators and organizational goals.
  • Strong leadership skills with a track record of motivating teams and fostering a positive, energetic team culture.
  • Excellent customer service, conflict resolution, and stakeholder relationship management capabilities.
  • Sound judgment and business acumen, complemented by strong organisational and coaching skills.
  Applications close Wednesday 24 September, 23:59pm AEST.     Joining IAG, you'll have access to a raft of benefits from across the Group:
  • Boosted superannuation with 13% as standard  
  • Up to 50% off personal insurance, including home and motor insurance  
  • 5 myLeave days per year on top of annual leave 
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers 
  • Dedicated career growth programs, including the award-winning IAG Academy  
  • Discounts on every day and special occasion items  
  • Great employee network communities  
  • Community volunteer days and team volunteer activities 
  • Award-winning recognition and reward program 
*employment type eligibility criteria apply    ABOUT US​  As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.   We're ready for you. Apply today.   Learn more about oopener\>who IAG is here. 

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