Dedicated Customer Advocate

1 day ago

Wollongong City Council, Australia beBeeCustomerCare Full time $55,000 - $70,000
Customer Care Role Overview

We are seeking passionate Customer Care professionals to join our growing team in a fast-paced call centre environment.

This role offers a great opportunity for individuals who thrive in dynamic settings and want to be part of a culture that values collaboration, respect, innovation, and transparency.

Main Responsibilities:
  • Provide information, discuss available options, and advise on services that support independent living at home, along with short-term and long-term care solutions.
  • Assist families and carers by answering inbound calls.

This position is rewarding and contributes directly to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to apply.

Requirements and Qualifications:
  • Exceptional customer service skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
  • Proficiency in PC literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
  • Adaptability in a busy environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
  • Strong multitasking skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear verbal and written communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
  • Eagerness to learn: Willingness to acquire new skills and knowledge, staying updated on changes in process.
  • Meeting KPIs and competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.
Why Join Us?
  • We offer a supportive work environment where employees can grow professionally.
  • We strive to make a positive impact on the community through our services.
What Makes a Successful Candidate?
  • Candidate should have a strong passion for delivering exceptional customer experiences.
  • Candidate should have excellent interpersonal and communication skills.

  • Customer Service Advocate

    1 day ago

    Wollongong City Council, Australia beBeeRevenue Full time $72,285 - $73,940

    About the RoleThis is an exciting opportunity to be a part of our dedicated team and play a vital role in contributing to revenue growth for the region.As a Patient Liaison Officer, you will provide exceptional customer service to staff and patients while ensuring that all inpatients are assessed and classified based on their financial classification. You...

  • Dedicated Customer Service Advocate

    1 day ago

    Blacktown City Council, Australia beBeeLibrary Full time $68,549 - $68,661

    Job Role:The Library Technician plays a key role in delivering excellent customer services, promoting library resources and enhancing the overall customer experience.Key Responsibilities:Support the local history librarian in providing core servicesCapture and document historical information and resourcesProvide training to staff and publicLeadership and...

  • Dedicated Client Advocate

    5 days ago

    Wollongong City Council, Australia beBeeSupport Full time $92,000 - $111,000

    Behaviour Support Practitioner RoleAs a Behaviour Support Practitioner, you will play a vital role in supporting individuals with intellectual and psychosocial disabilities. This is an opportunity to make a positive impact in the lives of clients by providing individualised support and interventions.Key Responsibilities:Develop and implement behaviour...

  • Customer Experience Advocate

    21 hours ago

    Wollongong City Council, Australia beBeeClientFocus Full time $75,000 - $99,000

    Service Delivery Officer Role OverviewThe Australian Taxation Office is seeking dedicated, client-focused professionals to join our Frontline Operations group in a Service Delivery Officer role.Key responsibilities may include:Providing assistance to clients through various channels to help them meet their taxation, superannuation, and registration...

  • Customer Service Advocate

    1 day ago

    Wollongong City Council, Australia beBeeCustomer Full time $60,000 - $80,000

    Customer Service Professional OpportunityWe are seeking a Customer Service Representative to join our organization at the forefront of steel building products.The successful candidate will be the primary point of contact for customers, providing exceptional service and support via phone, email, and face-to-face interactions.Key responsibilities...

  • Customer Experience Advocate

    4 days ago

    Wollongong City Council, Australia beBeeCustomerCare Full time $60,000 - $80,000

    About the RoleWe are seeking a skilled and compassionate individual to fill the position of Customer Care Consultant. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers.Key Responsibilities:You will be the primary point of contact for our customers, providing exceptional service and support via...

  • Customer Service Advocate

    5 days ago

    Wollongong City Council, Australia beBeeCustomerCentric Full time $60,000 - $80,000

    Are you a customer-centric professional looking for a new challenge?This role is ideal for individuals who thrive in fast-paced digital environments and genuinely enjoy helping people achieve their goals.Key Responsibilities:Respond to inbound enquiries via phone and online channels, resolving customer requests and complaints effectively.Identify and convert...

  • Customer Service Advocate

    3 days ago

    Wollongong City Council, Australia beBeeCustomerService Full time $40,000 - $60,000

    We are seeking a professional customer service representative to join our team in Wollongong.About the RoleThis position involves providing exceptional customer service and building strong relationships with clients.Delivering outstanding customer experiences through effective communication and problem-solving skillsQuoting and processing sales orders...

  • Customer Advocate

    5 hours ago

    Redland City, Australia beBeeCustomer Full time $60,000 - $80,000

    Customer Service RoleJoin a dynamic team where you will play a crucial role in delivering exceptional customer experiences.As a customer service representative, you will be the primary point of contact for customers seeking assistance with their 4WD needs. Your goal is to provide knowledgeable support and ensure customer satisfaction through prompt and...

  • Vendor Advocate

    7 days ago

    City of Bayside, Australia Verstellar Full time

    **Company Description** Verstellar is Melbourne's High-End Buyers Agency, dedicated to helping clients acquire the best and most sought-after properties in Melbourne. With a focus on delivering exceptional customer service and expertise in the real estate market, Verstellar is committed to providing a seamless and personalized experience for buyers. This...