Enterprise Success Strategist

The Enterprise Success Strategist is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact across their business transformation initiatives.

As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with cross-functional teams.

• Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning offerings to customer goals, and bringing relevant industry thought-leadership to the table.
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and the organization.
• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them.
• Foster Strategic Alignment: Build relationships with leaders and incorporate customer feedback to drive continuous improvement and ensure alignment between business transformation insights and organizational goals.
• Advocate for Innovation and Continuous Learning: Drive innovative solutions for customers and foster a culture of agility and calculated risk-taking within the team.

Ideal Candidate: The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success.

• To Be Successful In This Role, You Will Need
  • Experience in leveraging or thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations.
  • Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
  • Proven track record in building and leading high-performing Customer Success or Consulting teams.
  • Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
  • Cross-Functional Leadership: History of working across multiple functions and driving alignment in large, matrixed environments.
  • C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
  • Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
  • Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure tasks are completed efficiently.
  • Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
  • Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

We Offer: A dynamic work environment that fosters growth, innovation, and collaboration. As a valued member of our team, you'll have access to cutting-edge tools, training programs, and mentorship opportunities to help you achieve your career goals.

We Are Committed To Diversity and Inclusion: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.