Expert Service Designer Needed for High-Priority Initiatives

2 weeks ago

Perth, Western Australia beBeeDesign Full time $90,000 - $120,000

We're seeking a Service Design Lead to join our dynamic team and drive meaningful service design work. This long-term contract offers the chance to lead projects that directly impact user outcomes.

About You

You're an experienced service designer who brings creativity, strategic thinking, and a user-first mindset. You excel at turning research into action and working collaboratively across teams to deliver results-driven change. You enjoy tackling complex problems and shaping services that make a real difference.

Key Responsibilities:

  • Lead end-to-end service design within large-scale initiatives
  • Collaborate with policy, tech, and delivery teams to shape user-centred services
  • Apply evidence-based research and co-design methodologies
  • Translate user insights into actionable service improvements
  • Develop and implement strategies to improve customer experience

Requirements:

  • Demonstrated expertise in service and process design
  • Strong understanding of customer experience (CX) across digital platforms
  • Proficient in design thinking, research, and the Double Diamond framework
  • Skilled in managing stakeholders in complex environments
  • Experience documenting current and future state user journeys
  • Familiarity with multi-platform service integration and digital marketing environments

Benefits:

  • Award-winning company culture
  • Remote-friendly role with flexible working arrangements
  • Opportunity to work on high-priority digital transformation initiatives

What We Offer:

  • A supportive and collaborative team environment
  • Professional development opportunities
  • A competitive compensation package

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