
Service Quality Expert
5 days ago
We're seeking a skilled Quality Assurance Specialist to join our team.
This role is responsible for ensuring the quality of our service desk operations.
Key responsibilities include:
- Monitoring Service Desk agent interactions with End Users and related tickets.
- Coaching agents to drive performance.
- Providing input for Knowledge Article updates.
- Preparing reports and quality indicators.
The ideal candidate will have:
- Minimum 2+ years of IT Service Desk Level 1 experience.
- Bachelors' Degree in any field desired.
- Good understanding of IT Service Desk Level 1 Support processes.
- MIS reporting, trending reporting, and Analytics skills.
In return, you'll enjoy a collaborative work environment and opportunities for growth and development.
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