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About Us
Bendigo and Adelaide Bank is a leading financial institution that offers a wide range of banking and financial services to individuals and businesses. We are committed to providing exceptional customer service and building strong relationships with our customers.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Officer. As a key member of our branch team, you will be responsible for providing a seamless banking experience to our customers by meeting their end-to-end banking needs. This will involve exploring their financial needs and circumstances, and providing them with tailored financial solutions that meet their lifestyle.
Key Responsibilities
- Build and maintain strong relationships with new and existing customers to understand their financial needs and provide them with relevant banking solutions.
- Provide exceptional customer service by responding to customer inquiries, resolving issues, and escalating complex matters to senior team members.
- Work closely with other branch team members to ensure a seamless banking experience for our customers.
- Stay up-to-date with banking products and services, and provide customers with information and advice on how to use them effectively.
- Meet sales targets and contribute to the growth of our customer base.
About You
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. To be successful in this role, you will need:
- Demonstrated ability to achieve sales results through solutions that truly meet the customer's needs.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High level of banking product knowledge, including transactions accounts, insurance, term deposits, and credit cards.
- Experience in consumer lending and the banking and finance industry is highly desirable but not essential.