Insurance Claims Investigator
1 week ago
Cover-More Group is a leading provider of travel insurance solutions, helping individuals and families protect their journeys worldwide. We are seeking an experienced Investigations Officer to join our team in [Location], where you will play a critical role in delivering exceptional service to our customers.
About the RoleWe are looking for a skilled Investigations Officer to work with our Shared Services Team Leader to provide advice and assistance to internal stakeholders regarding suspected unusual or suspicious claims, activity, or trends. Your primary responsibilities will include reviewing claims referred to the Investigations team, conducting thorough investigations, and providing exceptional customer service to internal and external customers within company guidelines, regulatory obligations, and SLAs.
Requirements- Minimum of 2 years' experience in investigations, preferably in the general insurance environment.
- Proven track record of interviewing persons suspected of suspicious activity and/or victims of crime.
- Demonstrated knowledge and application of insurance investigation practices and evidence collection.
- Excellent attention to detail, planning, and strong administration skills.
We offer a competitive salary package, including a base salary of $60,000 per annum, plus benefits such as regular annual leave, paid parental leave, and comprehensive health insurance. Our flexible work arrangements allow you to choose from hybrid, compressed work week, part-time, or job-share options. We also offer opportunities for career growth and professional development, as well as a range of employee benefits and perks.
Why Join Us?Cover-More Group values optimism, caring, togetherness, reliability, and determination. We believe in fostering a diverse and inclusive workplace culture, where everyone feels valued and supported. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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