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Relief Duty Manager and Customer Service Attendant

2 months ago

Central Coast Council, Australia Mounties Group Full time
About Us

Mounties Group is a leading provider of community-focused services, driven by a commitment to excellence and a passion for delivering exceptional experiences. Our organization is built on a strong foundation of values, including Family, Honesty, Care, Innovation, Fun, and Loyalty.

We operate across a diverse range of sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health, serving over 250,000 members across NSW, QLD, VIC, and the ACT.

Our Head office is located in Mount Pritchard, supporting businesses across the region. We are a rapidly growing organization, with a strong focus on innovation and customer satisfaction.

About The Role

We are seeking a highly motivated and experienced Relief Duty Manager and Customer Service Attendant to join our team at Breakers Country Club, located in Wamberal. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operation of the venue, delivering exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Manage customer relationships with tact and diplomacy, ensuring a high level of customer satisfaction.
  • Maintain currency with established procedures and policies, making recommendations and contributing to the implementation of change, to support optimal service delivery.
  • Lead team development and engagement, including coaching and mentoring, to drive business performance and employee satisfaction.
  • Ensure compliance with relevant laws and regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.
  • Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations.
  • Opening and closing of the Club, ensuring a seamless experience for customers and staff.
  • Supervision of employees, including training and development, as well as overseeing and managing employee performance.
  • Ensuring rostered shifts are covered each day/week using the Clubs roster system TANDA.
  • Ability to demonstrate problem-solving skills and show innovative thinking to drive business growth and improvement.
What We Offer
  • Competitive pay rates and benefits package.
  • A supportive and inclusive team culture, with opportunities for growth and development.
  • The chance to be part of a leading organization in the community-focused services sector.
  • Discounted meals and uniforms provided.
About You

We are seeking a highly motivated and experienced individual with a strong background in operations management and customer service. The ideal candidate will have:

  • Prior experience working across daily operations in all facets of food, beverage, gaming, and entertainment (3 years experience).
  • Previous experience leading daily operations within a similar role (3 years experience).
  • Hold a current RSA, RCG, and Advanced RCG Competency Card, or be willing to obtain if successful.
  • A solid understanding of gaming operations, food and beverage outlets, and ability to work within and supervise these departments.
  • Ability to build a coherent team and provide a high level of customer service.
  • Willingness to build long-term relationships with customers.
  • Ability to work both independently and in a team environment.
  • Possess a 'hands-on' approach and an impressive eye for detail.
  • Excellent practical knowledge of WH&S principles.
  • Impeccable grooming and presentation.
  • Exceptional oral and verbal communication skills.
  • Availability to work a flexible roster that includes days, nights, and weekends.
  • Sound conflict resolution skills.
  • A high level of confidentiality and integrity.
  • Strong cultural awareness and appreciation.