Professional Automotive Service Representative
4 weeks ago
About the Role
As a Service Advisor at James Frizelle`s Automotive Group, you will be part of a team that delivers exceptional customer service and ensures the highest level of vehicle maintenance.
Responsibilities:
- Establish strong relationships with customers, providing personalized support and guidance throughout the service process.
- Collaborate closely with the workshop and parts departments to ensure seamless communication and efficient job completion.
- Provide accurate quotes for repair jobs and maintain a high level of customer satisfaction.
- Contribute to the achievement of manufacturers' CSI targets by delivering outstanding service and exceeding customer expectations.
Requirements for the Role
- Proven experience in retail automotive service, with a strong understanding of vehicle maintenance and repair.
- Excellent communication and customer service skills, with the ability to build rapport with customers and colleagues alike.
- Commitment to delivering exceptional results, with a focus on customer satisfaction and loyalty.
- Aptitude for working in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities.
- Familiarity with ERA-Power DMS is beneficial, but not essential.
What We Offer
- A supportive and inclusive work environment, with opportunities for growth and development.
- Training and development programs to enhance your skills and knowledge.
- A competitive salary and benefits package, including Employee Assistance Program (EAP).
- A chance to be part of a dynamic and expanding team, with a focus on delivering outstanding customer service and results.
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