Professional Automotive Service Representative

4 weeks ago


Campbelltown, Australia James Frizelle`s Automotive Group Full time

About the Role

As a Service Advisor at James Frizelle`s Automotive Group, you will be part of a team that delivers exceptional customer service and ensures the highest level of vehicle maintenance.

Responsibilities:

  • Establish strong relationships with customers, providing personalized support and guidance throughout the service process.
  • Collaborate closely with the workshop and parts departments to ensure seamless communication and efficient job completion.
  • Provide accurate quotes for repair jobs and maintain a high level of customer satisfaction.
  • Contribute to the achievement of manufacturers' CSI targets by delivering outstanding service and exceeding customer expectations.

Requirements for the Role

  • Proven experience in retail automotive service, with a strong understanding of vehicle maintenance and repair.
  • Excellent communication and customer service skills, with the ability to build rapport with customers and colleagues alike.
  • Commitment to delivering exceptional results, with a focus on customer satisfaction and loyalty.
  • Aptitude for working in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities.
  • Familiarity with ERA-Power DMS is beneficial, but not essential.

What We Offer

  • A supportive and inclusive work environment, with opportunities for growth and development.
  • Training and development programs to enhance your skills and knowledge.
  • A competitive salary and benefits package, including Employee Assistance Program (EAP).
  • A chance to be part of a dynamic and expanding team, with a focus on delivering outstanding customer service and results.


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