Automotive Service Operations Manager

2 weeks ago


Campbelltown, Australia Peter Warren Automotive Holdings Full time

At Peter Warren Automotive Holdings, we are one of Australia's largest multi-franchise automotive dealer groups with a strong presence in Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and Southeast Queensland and Victoria. With some of the finest vehicle brands in the world, we cover all aspects of vehicle ownership. As a major player in the industry, we have 2400 employees across QLD, NSW, and VIC, focused on growing and developing a career path for all our people.

About the Role:

We are seeking an experienced, motivated, and enthusiastic Senior Service Advisor to join the team at Ford Campbelltown. As a key member of our service team, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.

The successful candidate will be responsible for overseeing and managing daily operations of the service department to ensure efficient workflow and high-quality service delivery. This includes leading and mentoring junior service advisors and support staff to achieve departmental goals, acting as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues, and developing and implementing strategies to improve customer satisfaction and achieve or exceed CSI targets.

You will also handle complex customer enquiries and escalations, providing solutions that enhance customer satisfaction, monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions, and ensure compliance with all company policies and procedures, as well as regulatory requirements.

Requirements:

  • Experience in a similar role within a retail automotive service department
  • Excellent communication, numeracy, and customer service skills
  • Ability to quote repair jobs and liaise with customers
  • Sound automotive technical knowledge
  • Knowledge of ERA-Power DMS preferred but not essential
  • Punctual and reliable
  • Professional in both appearance and customer interactions
  • Current driver's license
  • Ability to work effectively in a team environment
  • Demonstrate care and attention to detail

In return, you can expect a competitive salary of approximately $80,000 - $110,000 per annum, depending on experience, plus exclusive discounts with our Samsung Partnership Program and discounted gym memberships. We also offer an Employee Assistance Program (EAP) and a Training Pathway with growth opportunities provided.

All applicants must be entitled to work in Australia and will be required to complete a Federal Police Check as part of the recruitment process.



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