Automotive Service Manager

2 weeks ago


Campbelltown, Australia Peter Warren Automotive Holdings Full time

Peter Warren Automotive Holdings is a leading automotive dealer group with operations across Australia.

We are seeking an experienced and motivated Senior Service Advisor to join our team at Ford Campbelltown. As a Senior Service Advisor, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.

About the Role
  • Oversee daily operations of the service department to ensure efficient workflow and high-quality service delivery
  • Lead and mentor junior service advisors and support staff to achieve departmental goals
  • Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues
  • Develop strategies to improve customer satisfaction and achieve or exceed CSI targets
Responsibilities:
  1. Manage daily operations of the service department
  2. Liaise with customers, technicians, and other departments
  3. Monitor and report on service department performance metrics
Requirements:
  • Experience in a similar role within a retail automotive Service Department
  • Excellent communication, numeracy, and customer service skills
  • Ability to quote repair jobs and liaise with customers
  • Sound automotive technical knowledge
  • Punctual and reliable
  • Professional in both appearance and customer interactions
  • Current driver's licence

We offer a supportive environment, ongoing feedback, and guidance, as well as a range of benefits including employee discounts and a training pathway.



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