Senior Service Designer Position

4 weeks ago

Darwin, Northern Territory, Australia Power And Water Corporation Full time
Job Title: Senior Service Designer

At Power and Water Corporation, we are seeking a highly skilled Senior Service Designer to join our team. As a Senior Service Designer, you will be responsible for leading the design of customer-facing services and experiences that meet the needs of our customers.

Key Responsibilities:
  • Lead and facilitate Human-Centered Design (HCD) research and design processes to develop products and services that meet user needs and drive digital transformation initiatives.
  • Collaborate cross-functionally in the co-design of end-to-end products and services, engaging in activities from initial discovery and ideation to delivery, maintenance, and continuous improvement phases.
  • Conduct advanced synthesis, analysis, prioritization, and alignment activities with the business and customers, leveraging insights from user research data, analytics, and business requirements to inform decision-making.
  • Craft contemporary, sustainable products and services that adhere to web accessibility standards and integrate emerging technologies to enhance overall customer experiences.
  • Prioritize accessibility and inclusion in design processes, ensuring optimal experiences for all users and compliance with the latest accessibility standards.
  • Develop and maintain comprehensive documentation, including service blueprints, user journeys, and hybrid maps, to effectively articulate the service environment and proposed designs.
  • Serve as a communication bridge between design team members, development teams, and other departments to facilitate seamless collaboration and alignment.
Requirements:
  • Strong leadership, relationship management, and interpersonal skills with the ability to tailor communications and approaches to specific stakeholders.
  • A minimum of 7 years' experience working as a Service Designer or UX Designer.
  • Good knowledge of service design delivery processes, Human-Centered Design principles, and emerging technologies.
  • Demonstrated understanding of end-to-end technology delivery covering discovery, design, build, testing, and rollout.
  • Proven capability in planning, facilitating, and documenting user interviews and advanced user research techniques.
  • Demonstrated track record in developing and implementing strategic, sustainable service design initiatives.
  • Demonstrated ability to compose and manage service design artifacts for each phase of the service design delivery process.
  • Demonstrated capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.
  • Strong communication proficiency, including the ability to translate between business and technical languages.

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