Customer Service Director

4 weeks ago

Sydney, New South Wales, Australia Myer Full time
About the Role

As the Customer Service Manager at Myer, you will be responsible for leading teams across multiple departments to deliver exceptional customer service and drive profitable sales. You will champion our Customer First Plan, manage day-to-day operations, and drive sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead, and mentor your teams.

Key Responsibilities
  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management
  • Drive high performance, customer-focused service, and selling culture through role modelling, communication, feedback, and recognition
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating
About You

We are looking for a highly experienced retail manager with a proven track record of leading teams to achieve sales and meet KPIs. You will have a strong background in people leadership, with a 'hands-on' approach and a demonstrated ability to lead a team to achieve sales and meet KPIs. You will also have experience in performance management and superior customer service and selling skills.

You will be a strong communicator with excellent time management skills and the ability to work independently on prioritising and meeting deadlines. You will also have a strong retail, financial, and business acumen and be able to work effectively in a fast-paced environment.

What We Offer
  • A leadership role within one of Australia's most-loved department stores
  • Career development and progression opportunities
  • A great range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental, and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more

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