Technical Support Specialist

5 days ago


Collingwood Park, Queensland, Australia Centorrino Technologies Full time
Centorrino Technologies: Enhancing Customer Experience

We are a technology services provider dedicated to empowering First Nations people in various aspects of technology and business. Our mission is to redefine the customer experience by providing innovative solutions.

Job Description:

This part-time onsite role requires a passionate and knowledgeable individual to provide technical support to customers. As a Desktop Support Analyst, you will have the opportunity to interact with a wide array of technology, including mac and pc devices, tablet systems, server infrastructure, and voice platforms.

Responsibilities:
  • Support day-to-day IT tasks and provide technical assistance via phone or email
  • Collaborate with peers in technical and client-facing teams to achieve successful outcomes for customers
  • Troubleshoot hardware and software issues and provide timely resolutions
  • Prioritize and resolve incidents within agreed service levels

Serving as an escalation point for customers, removing roadblocks, and addressing queries in a prompt manner is also key to this role.



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