IT Support Team Manager

4 days ago


Parramatta Park, Queensland, Australia Datacom Full time

Datacom is a leading supplier of Information Technology professional services in Australia and New Zealand.

We are seeking an experienced Technical Lead to manage our End User Services team, ensuring the delivery of high-quality support to our clients.

Key responsibilities:

  • Lead a team of engineers providing end-user support
  • Develop and implement best practices for technical expertise and customer satisfaction
  • Mentor and coach staff members on customer-related issues
  • Assist in problem management and delegate tasks as necessary
  • Support Continual Service Improvement Initiatives within the Service Delivery community

The ideal candidate will have:

  • Experience with hardware and peripherals, including laptops, desktops, printers, and audio-visual equipment
  • Familiarity with Active Directory, Microsoft Exchange, SCCM, and End-Point Imaging
  • Knowledge of desktop applications, including operating systems and Microsoft Office

We offer a dynamic work environment, flexible working arrangements, and opportunities for professional development. If you are a motivated and experienced Technical Lead looking for a new challenge, please submit your application.


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