Recovery Specialist

3 days ago


Melbourne, Victoria, Australia Wall Street Full time
About the Role

We are seeking a highly motivated and customer-focused Recovery Specialist to join our fast-paced Recovery & Customer Care team. As a key member of our team, you will be responsible for liaising with customers to provide outstanding customer service and maximise the timely recovery of debts.

Key Responsibilities
  • Respond to customer enquiries and resolve complex customer needs through various communication channels.
  • Apply knowledge and judgment to effectively resolve customer enquiries, ensuring accurate identification and resolution of customer needs.
  • Engage with internal and external stakeholders to take ownership of customer issues and communicate effectively with customers.
  • Set clear payment terms with customers and ensure they understand the consequences of non-payment.
  • Make inbound and outbound credit calls to recover delinquent accounts.
  • Support other credit activities as required.
  • Ensure Bizcap's reputation is well managed through the delivery of exceptional customer experiences.
About You
  • Driven and eager to learn, with a passion for delivering exceptional customer service.
  • Customer service experience in any industry, with a focus on resolving complex customer needs.
  • Out-of-the-box thinker with excellent written and verbal communication skills.
  • Team player with a collaborative approach to working with internal and external stakeholders.
  • No financial experience required, with a focus on developing skills and knowledge in this area.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading fintech company, making a real impact in the industry.
  • A collaborative and inclusive team culture, with a focus on diversity and inclusion.

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