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Recoveries Specialist

2 months ago

Melbourne, Victoria, Australia Singtel Optus Pty Limited Full time
About the Role

We are seeking a highly skilled Recoveries Consultant to join our dynamic team at Optus. As a key member of our Billing & Credit team, you will play a critical role in assisting and supporting our Mercantile and Debt Sale vendors to maximise recoveries and minimise bad debt.

Key Responsibilities
  • Collaborate with the wider Billing & Credit team and other key stakeholders to deliver on Recoveries strategic goals
  • Own the continuous improvement model in all aspects of the Debt Recovery Management cycle
  • Identify, quantify, and resolve internal control gaps
  • Implement effective controls through root cause analysis
  • Provide trusted input into critical Optus recovery processes and activities
  • Support the development of budgets, forecasting, and scenario analysis models
  • Generate recovery insights by conducting efficient and accurate deep dive data analysis
  • Provide short- and long-term insight and intelligence on Optus' debtor segments
Requirements
  • Tertiary qualification in Business, IT, Commerce, or a related field (desirable)
  • Experience in an analytical role, including preparation of financial models and cases
  • Solid understanding of MS Office, Teradata SQL, Relational databases, SQL developer, Oracle SQL, and Alteryx
  • Solid analytical, conceptual, strategic, and commercial skills, with a background in statistical modelling/model validation
  • Exceptional communication (verbal/written) and interpersonal skills, as well as exceptional project and time management ability
  • Adept at conducting deep analysis to uncover areas to be addressed to improve the customer experience and financial outcomes for the team
  • Confident to present findings to all levels of the business, internally and externally
  • Ability to handle time well as the time of collaborators
About Optus

At Optus, we are strengthened by others and value diversity. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email Accessible along with your preferred method of contact and we will be in touch.