Customer Experience Strategist in Sydney

24 hours ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
Job Summary

We are seeking a seasoned Customer Experience Strategist to join our team at Echo Entertainment Group. This is an exciting opportunity for a highly motivated and experienced professional to shape the customer journey and experience at The Star Brisbane.

About Us

Echo Entertainment Group is a leading integrated resort company, dedicated to creating memorable experiences for our guests. Our mission is to be Australia's premier destination for entertainment, gaming, and leisure activities.

Key Responsibilities

The successful candidate will manage the design, delivery, and optimisation of our guest experience as it relates to Customer Care across all key touchpoints. Key responsibilities include:

  • Developing and implementing customer experience strategies that drive engagement and loyalty
  • Managing the customer journey to ensure seamless interactions across all touchpoints
  • Collaborating with cross-functional teams to deliver exceptional customer experiences
  • Analyzing customer data and insights to inform strategy and improve outcomes
Requirements

To succeed in this role, you will require:

  • A minimum of 5 years' experience in a senior or similar role, preferably in customer experience or strategy
  • Proven ability to develop and implement customer experience strategies that drive business results
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and insights
What We Offer

In return for your expertise, we offer a competitive salary package, including:

  • A salary of $120,000 per annum, plus superannuation
  • Flexible working arrangements to support work-life balance
  • Opportunities for career growth and development
  • A dynamic and supportive team environment
Company Culture

Echo Entertainment Group is committed to creating a diverse, equitable, and inclusive workplace. We welcome applications from candidates of all cultures, ages, religions, genders, and abilities. Our organisation values diversity and is an equal opportunities employer.

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