Chief Customer Experience Strategist

1 month ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

At the Commonwealth Bank of Australia, we're committed to delivering exceptional customer experiences that drive business value.

We're seeking a highly experienced Chief Customer Experience Strategist to lead our Marketing and Corporate Affairs team in developing and implementing a customer-centric strategy.

The ideal candidate will have a proven track record in designing and managing CX systems, leading organizational change programs, and driving business growth through customer insights.

About the Role:

  • Develop and execute a comprehensive CX strategy to enhance customer satisfaction and loyalty
  • Lead the design and implementation of CX systems, including the CBA CX platform and Customer Journeys
  • Collaborate with cross-functional teams to embed customer journey capability into our organization
  • Develop and present CX strategy content to key leadership forums
  • Manage targeted strategy projects and programs to drive business results

Your Skills and Qualifications:

  • A highly experienced strategy professional with expertise in CX design and management
  • Strong leadership skills and ability to drive organizational change
  • Excellent communication and presentation skills to engage stakeholders
  • Ability to define problem statements, develop hypotheses, and structure analysis
  • Risk mindset and commitment to proactive risk identification and mitigation

Benefits and Working Arrangements:

  • Competitive salary: $120,000 - $150,000 per annum
  • Flexible working arrangements, including remote work options and flexible start and finish times
  • Opportunities for professional development and career growth
  • A collaborative and supportive work environment

Location: Sydney, NSW



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