Chief Customer Experience Strategist
1 month ago
At the Commonwealth Bank of Australia, we're committed to delivering exceptional customer experiences that drive business value.
We're seeking a highly experienced Chief Customer Experience Strategist to lead our Marketing and Corporate Affairs team in developing and implementing a customer-centric strategy.
The ideal candidate will have a proven track record in designing and managing CX systems, leading organizational change programs, and driving business growth through customer insights.
About the Role:
- Develop and execute a comprehensive CX strategy to enhance customer satisfaction and loyalty
- Lead the design and implementation of CX systems, including the CBA CX platform and Customer Journeys
- Collaborate with cross-functional teams to embed customer journey capability into our organization
- Develop and present CX strategy content to key leadership forums
- Manage targeted strategy projects and programs to drive business results
Your Skills and Qualifications:
- A highly experienced strategy professional with expertise in CX design and management
- Strong leadership skills and ability to drive organizational change
- Excellent communication and presentation skills to engage stakeholders
- Ability to define problem statements, develop hypotheses, and structure analysis
- Risk mindset and commitment to proactive risk identification and mitigation
Benefits and Working Arrangements:
- Competitive salary: $120,000 - $150,000 per annum
- Flexible working arrangements, including remote work options and flexible start and finish times
- Opportunities for professional development and career growth
- A collaborative and supportive work environment
Location: Sydney, NSW
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