Chief Customer Experience Strategist

1 month ago

Sydney, New South Wales, Australia The GPT Group Full time
Unlock a World of Opportunities

As the Chief Customer Experience Strategist at The GPT Group, you will be responsible for developing and implementing a clear, data-driven customer strategy to deliver a consistent and exceptional customer experience across our diverse Office portfolio.

This is an outstanding opportunity for a highly motivated and experienced executive with a proven track record in customer-focused roles such as marketing, sales, brand, product development, innovation, and technology. Experience in property, flexible workspace, or another B2B sector would be advantageous.

About Us

The GPT Group is one of Australia's largest property groups, managing $32 billion worth of assets across the country. We're committed to creating sustainable returns from investments by focusing on what matters most to customers — a great experience and doing good. Our people are driving positive impact for people, place, and planet, and we're seeking someone to lead our customer experience strategy.

Your Key Responsibilities
  • Develop and implement a customer strategy that delivers exceptional experiences across our Office portfolio.
  • Partner with our technology team to manage the delivery of innovative solutions that meet the needs of flexible workspaces and hybrid working.
  • Lead and develop a team of customer and marketing professionals to deliver outstanding outcomes that align with our corporate mission of Experience First.
  • Build strong relationships with internal and external stakeholders to drive seamless customer experiences and commercial results.
About You

We're looking for someone with exceptional communication skills, a proven ability to analyse customer behaviour, and a passion for delivering innovative solutions. If you have experience in property, flexible workspace, or another B2B sector, it would be a definite advantage. A salary of $180,000 - $220,000 per annum is on offer, depending on your level of experience and qualifications. This role could be based in Sydney or Melbourne, and we offer a range of benefits including flexible working arrangements, generous leave options, and comprehensive wellbeing programs.

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