Expert Customer Experience Technician

10 hours ago

Melbourne, Victoria, Australia beBeeTechnical Full time $98,781 - $124,230
Job Description

Empowering Customers through Technical Excellence

We are seeking a skilled Technical Support Engineer to join our team. As a key member, you will play a pivotal role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues.

This opportunity offers the chance to accelerate your career growth, develop your technical expertise, and hone your problem-solving skills in a dynamic and collaborative environment.

The ideal candidate will have a strong foundation in Azure Cloud administration and Windows System Administration, with a proven ability to analyze complex problems and develop effective solutions.

Required Skills and Qualifications
  • Technical Expertise: Proficiency in Azure Virtual Desktop, Registry, File Storage, User Accounts and Access Control, Event Logs and Auditing, Networking (TCP, IP).
  • Scripting and Troubleshooting: Hands-on experience in PowerShell/Kusto scripting, Cloud PC / W365 deployment and management, AVD deployment and tenant management, FSLogix profile management, RDS deployment and farm management, SysInternals Tools like Procdump, procmon, RAMmap and other tools.
  • Soft Skills: Strong verbal communication skills to articulate technical concepts to both technical and non-technical audiences, negotiation skills to achieve best outcomes, problem-solving abilities, customer focus commitment to providing exceptional service, team collaboration ability, adaptability flexibility, and leadership ability to mentor junior team members and drive continuous improvement initiatives.
Benefits
  • Flexibility: Opportunity to work from home up to 50% of the time.
Others

This role is ideal for individuals who thrive in fast-paced environments, can think critically, and possess a passion for delivering exceptional customer experiences.

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