Customer Experience

2 days ago

Melbourne, Victoria, Australia Buscojobs Full time

ICT Support Technician (Customer Support)

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC), is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ.

They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on a full-time basis. In this role, you will provide essential support, education, and guidance in the deployment and maintenance of clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to clients' engineering and product development success.

Main Responsibilities of the role are:
  1. Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  2. Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  3. Determining software and hardware requirements to provide effective solutions to client issues.
  4. Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  5. Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  6. Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
  7. Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Must Have:
  • A Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology.
  • Demonstrated experience in PLM software support, with a minimum of X years in a related role.
Skills Required:
  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration, as well as programming skills in TCL, VB.NET, HTML.

The successful candidate will receive an annual salary of $80,000 - $90,000 plus bonus and superannuation.

Only shortlisted candidates will be contacted.

#J-18808-Ljbffr

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Publicis Sapient Full time

    As a Customer Experience and Innovation Lead, you will play a leading role, and work in collaboration with cross-functional teams, on client projects to create meaningful and impactful solutions.Experience Strategists and Service Designers at Publicis Sapient design and enable innovative and truly connected outcomes for businesses and their customers. They...

  • Customer Experience

    22 hours ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Join to apply for the Customer Experience - FT/PT role at Scape AustraliaJoin to apply for the Customer Experience - FT/PT role at Scape AustraliaTHE IDEAL CANDIDATEAre you a passionate about customer service and looking to join a team of legends?If you love a role filled with variety, where each day brings new challenges and rewards, you've found your...

  • Customer Experience

    22 hours ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Join to apply for the Customer Experience - FT/PT role at Scape AustraliaJoin to apply for the Customer Experience - FT/PT role at Scape AustraliaTHE IDEAL CANDIDATEAre you a passionate about customer service and looking to join a team of legends?If you love a role filled with variety, where each day brings new challenges and rewards, you've found your...

  • Customer Experience

    22 hours ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Join to apply for the Customer Experience (Nights) role at Scape Australia3 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience (Nights) role at Scape AustraliaTHE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective...

  • Customer Experience

    2 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Join to apply for the Customer Experience (Nights) role at Scape Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience (Nights) role at Scape AustraliaGet AI-powered advice on this job and more exclusive features.THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring...

  • Customer Experience

    22 hours ago

    Melbourne, Victoria, Australia Cke Restaurants Full time

    THE IDEAL CANDIDATEAre you passionate about customer service and looking to join a team of legends?If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • Customer Experience

    22 hours ago

    Melbourne, Victoria, Australia Cke Restaurants Full time

    THE IDEAL CANDIDATEAre you passionate about customer service and looking to join a team of legends?If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Aboriginal Health Council of Western Australia Full time

    THE IDEAL CANDIDATEAre you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • General Manager, Tailor-made

    2 weeks ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create Alert At Intrepid Travel, we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet.More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people: At Intrepid, we're...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $55,000 - $70,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for designing and managing customer feedback programs that drive business growth and improvement.Key Responsibilities:Design and develop customer feedback surveys and questionnaires.Analyze and report on customer...