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Guiding Student Success

3 weeks ago

Brisbane, Queensland, Australia beBeeGuidance Full time $54,895 - $75,151
Student Experience Advisor

We are seeking an enthusiastic Student Experience Advisor to join our team and provide expert guidance and support to students.

This pivotal role will focus on delivering exceptional non-academic support, helping students navigate systems and processes, both in-person and online.

Key Responsibilities:
  • Provide timely advice and support to students on administrative aspects of their studies, both in-person and online.
  • Serve as the single point of contact for all non-academic student inquiries.
  • Resolve student queries through effective case management and maintain accurate records.
  • Assist with tuition fee processing and issue student cards and official documentation.
  • Support student communications, including scheduled and ad-hoc messages.
Campus Operations:
  • Ensure campus facilities and equipment are maintained and conducive to a quality learning environment.
  • Participate in the creation of campus rosters for reception and onsite events.
  • Maintain classroom setups and ensure compliance with approved capacity.
  • Assist with fire warden and first aid duties.
Requirements:
  • Minimum of one year of experience in student services.
  • A Diploma qualification or higher is preferred.
  • Experience with student management systems and CRM tools is advantageous.
  • Knowledge of Higher Education Standards Framework and/or National Code of Practice for Providers of Education and Training to Overseas Students.
  • Strong oral and written communication skills, with the ability to engage diverse student and staff groups.
  • Excellent organisational skills, with the ability to multi-task and work under pressure.
Why Join Us?
  • Paid birthday leave
  • Individual training budget for professional development
  • Reward and recognition programs
  • Breakfast supplies on campus
  • Year-round engagement events
  • Novated leasing options
  • Everyday benefits and savings via Flare app
  • Fun and diverse working environment
  • CBD location with easy access to public transport
Diversity & Inclusion:

We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.