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Pioneering ERP Technical Support Specialist
3 weeks ago
Job Title: Pronto Specialist Role
Job DescriptionThe objective of this role is to provide technical support and guidance for the Pronto ERP system.
- Provide first-line support for Pronto system issues, including troubleshooting and resolving technical problems.
- Assist users in understanding and utilizing the Pronto system functionalities effectively.
- Conduct training sessions for new users and provide ongoing support to existing users.
Key Responsibilities include:
- Collaborate with cross-functional teams to understand business requirements and implement necessary system changes.
- Be responsible for the end-to-end support of FBV ERP and key supplementary applications, including ecommerce and Salesforce integration.
- Implement process improvements in the ERP system to optimize operations.
- Support the customization of the ERP system internally.
- Document development and maintenance of the ERP system.
- Maintain detailed documentation of system configurations, processes, and user guides.
- Oversee all management and operational controls of the application and support the business with ongoing process improvements.
- Perform regular system checks and maintenance to ensure optimal performance.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 3 years of experience in Pronto system support specifically.
- Familiarity with database management, system integration, and software development.
- Knowledge of warehouse management systems (e.g., Pronto, Epicor, M3).
- Basic coding/development capabilities.
- Understanding of finance/back-end systems.
- Experience with warehouse operations preferred.
- A valid driver's license for travel between our locations.
- A passion for mission-driven work and desire to make a difference in the community.
Be part of a meaningful mission that drives positive change.
This role offers attractive benefits, including salary packaging, employee assistance programmes, social club activities, and retail discount programmes.
Enjoy flexible hybrid work arrangements and opportunities to develop your skills across diverse technical projects and systems.
