Clinical Trial Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeePatient Full time $90,000 - $120,000
Job Title: Patient Advocate

About this role:

We are seeking a compassionate and skilled Patient Advocate to join our team. This individual will play a critical role in supporting patients participating in clinical trials.

The Patient Advocate will be responsible for providing empathetic and informed support to patients and caregivers through live inbound and outbound communication. They will also guide participants through prescreening processes to determine initial eligibility, act as a liaison between patients, clinical sites, and other stakeholders, and ensure a seamless and supportive clinical trial experience.

Key Responsibilities:

  • Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.
  • Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.
  • Navigate helpdesk systems to track and resolve patient queries efficiently.
  • Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.
  • Support sites by improving communication and promoting effective use of recruitment and retention tools.
  • Build and maintain strong relationships with clinical research associates (CRAs) and other vendors.
  • Ensure compliance with regulatory requirements, including HIPAA, GCP, GDPR, and country-specific data privacy laws.

Requirements:

  • Nursing degree or background.
  • At least two years of relevant clinical research experience.
  • Current GCP certification and familiarity with country-specific data privacy regulations.
  • Exceptional communication skills in English and local languages (verbal, written, and listening).
  • Proficiency in tools like Google Workspace, Microsoft Office, and video conferencing platforms is a plus.
  • Strong attention to detail, organisational skills, and the ability to work independently.
  • A compassionate approach to supporting patients with diverse needs.
  • Mental Health First Aid certification is a plus.
  • Extensive knowledge of local healthcare systems is highly desirable.

What We Offer:

  • Comprehensive onboarding and training tailored to assigned studies.
  • Flexible working hours with opportunities to accept assignments based on your availability and needs of the study.
  • Reimbursement for travel expenses in line with company policy.
  • The opportunity to make a significant impact on clinical trial experiences while working on a flexible, contract basis.

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