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Customer Care Team Leader
2 months ago
About the Role:
We are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Siemens Healthineers. As a key member of our Customer Call Centre, you will be responsible for leading and coaching a group of coordinators to ensure efficient delivery outcomes.
Your Key Responsibilities:
- Lead and coordinate a group of dedicated qualified professionals to achieve targets set.
- Provide a suitable work environment and implement people management processes.
- Coordinate Service operations and delivery activities and control the execution according to organisational guidelines.
- Act as a strong mentor, coach and leader of your team, ensuring they achieve their potential in professional growth.
- Work with Sales, Logistics and Operations to ensure that customer obligations are achieved, and take ownership of escalations.
- Ensure that Quality and Safety is a key responsibility of all employees and work with relevant stakeholders to support process improvements.
- Be passionate about Healthcare and work towards supporting the growth and customer satisfaction of our business.
Your Expertise:
- Previous experience leading a team and/or mentoring peers.
- Excellent organisation skills with the ability to handle competing priorities.
- Accuracy and attention to detail.
- Proven ability to identify process improvements.
- Strong computer skills and ability to learn new systems quickly.
- Reputation of delivering high levels of customer service.
- You must be able to provide evidence of your eligibility to work in Australia.
About Us:
We are a team of over 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
Our Culture:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Equal Opportunities Employer:
We welcome applications from individuals with disabilities.
Data Privacy:
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please join our talent community and subscribe to personalized job alerts that will keep you posted about new opportunities.
