Care Coordinator

1 day ago

Sydney, New South Wales, Australia beBeeReferral Full time

Full-time Referral Officer position at a leading healthcare provider.

About the Role

This exciting opportunity will see you working closely with clients, their carers, health professionals, and other referrers to provide exceptional customer service and referral processing in a timely, accurate, and thorough manner. You will have the autonomy to manage ongoing referral coordination activities, ensuring effective referral management and client onboarding experience.

Your Key Responsibilities:
  • Contact clients or their authorised representatives using a high standard of customer service, including the use of interpreter services where required.
  • Confirm consent to collect and share client information, providing service fee information if required, and notifying about expected first visits.
  • Process referrals in a timely, accurate, and thorough manner to meet contractual requirements and support best care.
  • Identify and gather referral information from other sources as appropriate, including updating external client portals.
  • Work closely with senior designated roles such as clinicians during routine referral processing and escalations.
  • Accurately document into the client database and electronic files, complying with organisational records management requirements.
  • Liaise with clients, their carers, health professionals, database personnel, and other referrers as required.
  • Seek guidance from senior roles on complex referrals and take direction from supervisors.
  • Handle difficult callers, including those resistant to services or at risk.
  • Identify at-risk or vulnerable clients and escalate appropriately.
  • Maintain high data input accuracy and integrity.
Required Skills and Qualifications
  • Relevant knowledge and experience in delivering professional, understanding, and warm customer service.
  • Experience with word processing, spreadsheets, calendar management, and emails.
  • Strong administrative skills with attention to detail and support for daily operations.
  • Effective verbal and written communication and interpersonal skills.
  • Time management and organisational skills to plan and prioritise work effectively.
  • Ability to work autonomously and as part of a team.
  • Empathy and flexibility in managing sensitive client situations.
  • Understanding of service provision, allocation, and contractual compliance.
  • Ability to follow directions and respond to feedback.
Benefits

This role offers a competitive salary and the opportunity to work in a dynamic and supportive team environment.

How to Apply

If you are interested in this opportunity and meet the requirements, please click 'apply now' to apply online. Only shortlisted candidates will be contacted.

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